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Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest
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The Right Phrase for Every Situation . . . Every Time
WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including:
- Handling criticism and being heard criticizing
- Picking up the ball when someone else has dropped it
- Getting credit for your project when an associate takes the praise
- Deflecting a flirtatious client or coworker
Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have "Perfect Phrases."
- Sales Rank: #88836 in Books
- Brand: McGraw-Hill
- Published on: 2008-07-24
- Released on: 2008-07-24
- Original language: English
- Number of items: 1
- Dimensions: 7.90" h x .50" w x 5.00" l, .49 pounds
- Binding: Paperback
- 224 pages
- Great product!
From the Back Cover
The Right Phrase for Every Situation . . . Every Time
WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including:
- Handling criticism and being heard criticizing
- Picking up the ball when someone else has dropped it
- Getting credit for your project when an associate takes the praise
- Deflecting a flirtatious client or coworker
Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”
About the Author
Susan Benjamin has brought communications issues to the nation for almost 20 years. Publications from the Wall Street Journal to the Chicago Tribune have featured Susan's novel approaches while her opinion pieces on language-related issues have appeared in USA Today, the Philadelphia Inquirer, the New York Daily News, Government Executive and countless others. Her books include Words at Work, Quick and Painless Business Writing, and Instant Marketing for Almost Free.
As a consultant, she has trained countless employees on the most advantageous way of addressing difficult people and circumstances in the workplace; and has written numerous how-to sheets and style guides, as support.
Most helpful customer reviews
15 of 16 people found the following review helpful.
Disappointed
By Steve G
Nah, don't bother. I mean, if you've never ever read any kind of office politics or career self-help or leadership books before, some of these phrases might open up your eyes to a different way of dealing with situations that come up at work. Overall though, I found the phrases a little too slow and obvious, and I don't think you'd want to repeat them verbatim in most situations.
I was a little surprised at the sections on sexual harassment and the like - they sort of changed the nature of the book, and were pretty much geared toward women. I expected the book to be more about navigating dangerous political waters at a higher level, but found the book to focus too much on HR-type issues that might be more applicable to less senior office workers.
If the subject of this book or its title appeals to you, I'd recommend checking out Secrets to Winning at Office Politics: How to Achieve Your Goals and Increase Your Influence at Work and Change Your Questions, Change Your Life: 10 Powerful Tools for Life and Work (BK Life (Paperback)). "Perfect Phrases" or any of these corporate stooge self-help books might (and should) make you vomit a little when you read them, and so do my recommendations, but if you're going to work in an office anyway, this is good stuff to know if you want to get anywhere.
13 of 18 people found the following review helpful.
Great collection of talking points for business
By Tony Deblauwe
The workplace carries its share of difficult situations and interpersonal conflicts. Finding the right words and thinking through the bigger picture of implications is something every manager struggles with as personalities, politics, and business demands make getting work done a challenge. This book contains many great examples of scenarios where precision in language is vital. While you can't predict every situation, the chapters are arranged in such a way that key categories help you pick and choose material that will help make your important and difficult conversations more effective.
2 of 2 people found the following review helpful.
Doesn't have as much as I expected or wanted in the book
By J. K. Matott
Doesn't have as much as I expected or wanted in the book. Needed more than this book could offer. Very difficult situations at work.
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